Privacy Policy

Last Updated: February 24, 2026

1. Introduction

Welcome to Ferax AI Labs Private Limited. We are committed to protecting your personal data and privacy. This policy explains how we collect, use, and disclose information when you use our website and our WhatsApp Business API services.

2. Information We Collect via WhatsApp

When you opt-in to interact with our WhatsApp Business Account, we may collect:

Phone Number: To facilitate direct communication and service delivery.
Message Content: User inputs required to provide AI-driven support and utility services.
Usage Data: Technical metadata regarding message delivery and interaction times.

3. AI Data Processing & Utility Scope

As an AI-focused laboratory utilizing the Meta Cloud API, we process data strictly to provide specific business utilities. Our systems are designed for business support and contextual awareness.

No Data Selling: We do not sell your personal chat data or phone numbers to third parties.
Opt-Out: Users may opt out of WhatsApp communications at any time by replying "STOP" or "UNSUBSCRIBE".

4. Legal Compliance & Security

This policy is designed to comply with Meta's Business Development terms and applicable local data protection regulations in India (Information Technology Act). We utilize industry-standard encryption provided by Meta's Cloud infrastructure to secure data in transit.

5. Contact Us

For any privacy-related inquiries, data deletion requests, or concerns, please contact our data compliance team at:
Email: hello@feraxailabs.com
Address: THUNDIL BUILDING, VAZHAPPALLY-XVI/54/A, Kurisummoodu, Kottayam, Kerala 686104, India