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Terms of Service

Last Updated: February 24, 2026

1. Acceptance of Terms

By accessing the website of Ferax AI Labs Private Limited or interacting with our WhatsApp Business API integrations, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue use immediately.

2. WhatsApp Service & Opt-in

Our WhatsApp communication tools require explicit user consent (opt-in). By checking the opt-in box on our website or initiating a conversation with our business number, you consent to receive automated messages. Standard message and data rates applied by your carrier may apply.

3. AI Interactions & Limitations

Users acknowledge that responses generated on our WhatsApp channel may be produced by Artificial Intelligence. While we strive for contextual accuracy, AI systems may occasionally produce incorrect or unexpected outputs. Ferax AI Labs is not liable for actions taken based solely on automated responses.

4. Acceptable Use Policy

You agree not to use our services or WhatsApp channels to:

  • Transmit any spam, solicitations, or unauthorized promotional material.
  • Attempt to reverse-engineer, "jailbreak," or maliciously prompt our AI models.
  • Violate Meta's WhatsApp Commerce or Business Policies.

5. Modifications & Termination

Ferax AI Labs reserves the right to suspend or terminate your access to our WhatsApp bot or website services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

Registered Entity

FERAX AI LABS PRIVATE LIMITED

THUNDIL BUILDING, VAZHAPPALLY-XVI/54/A
Kerala, India - 686104

Legal & Compliance

Privacy Policy Terms of Service

Business ID: 126397946828056

Statement of Use

Our AI solutions are classified as Utility and Service tools for business interactions.